A division of a Fortune 500 company wanted to listen to its customers and use that input to develop a new strategic plan.
Development and implementation of a customer listening project, including presentation to management of findings and recommended actions. Guidance on structuring the strategic planning process.
Management team shifted focus to reflect customer needs and made this the core of a new strategic plan.
"Andy was a valuable resource in developing our strategic plans and conducting market research to help us clearly define the needs of our customers."